11 Mill Pond Dr.
Granby, CT 06035
P: 860.413.9969
F: 860.288.5511
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342 North Main Street,
Suite# 150
West Hartford, CT 06117
P: 860.461.7940
F: 860.495.0575
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Frequently Asked Questions

Q: Where are you located?

A: Connecticut Physical Therapy Specialists has three locations

Q: What is Direct Access?

A: In the state of CT, direct access allows a patient to seek physical therapy evaluation and treatment without a prescription or referral from a physician (except in the case of workers compensation). This streamlines the process for patients in that they do not need to see their physician first before they see a physical therapist. Direct access makes healthcare more accessible to more people and provides greater individual choice in a person’s health care decisions.

Q: What happens during my first visit and what should I bring?

A: Please arrive 15-20 minutes early to allow time to complete your new patient registration forms, or take a few moments to print the forms from our website and complete them before you arrive. The paperwork for your first visit is located on our website, go to “Patient Forms” and click on “New Patient Registration Form”. Please bring your insurance card, and a photo I.D. to your first visit. Your therapist will provide a thorough evaluation and possibly an initial treatment. You will consult with your physical therapist about your injury or condition, discuss your goals and needs and develop an individualized treatment plan. It is recommended that you wear comfortable clothing. The length of your treatment plan and frequency of visits is based on your specific injury/condition, insurance plan and the therapists recommended treatment plan. Your first appointment will last 30-40 minutes. Subsequent appointments are 30 minutes.

Q: Why CTPTS – What sets us apart?

A: Here at CTPTS we see 2 patients per hour versus a corporate business mentality based on volume. Your individualized treatment is provided by DPT’s (Doctor of Physical Therapy) verses therapy aides or techs. Our DPT’s have considerable post graduate education and training in orthopedic manual physical therapy (OMPT), a sub-specialty of orthopedics that uses specialized hands-on techniques to enhance mobility of joints, lengthen muscles, improve elasticity of restricted tissue surrounding nerves, soften scars and improve circulation.

Q: What are some of our specialties?

A: Sports rehabilitation, orthopedic manual therapy, post concussive syndrome assessment and treatment, Red Cord (a suspension system utilized to restore movement through neuromuscular stimulation), dry needling, pre-employment ability screenings, functional capacity evaluations, postural alignment, and fitness/wellness.

Q: What insurances do you accept?

A: We accept most insurances such as Anthem BC/BS, Cigna, United HealthCare, Connecticare, Medicare, and Tricare. We are unable to accept Medicaid as we solely operate as a physical therapy clinic that does not additionally provide occupational therapy and speech and language therapy – a requirement of the Medicaid program. We do not accept Wellcare or any SNP QMB qualified insurance plans.

Q: What are some of the problems we treat?

A: Musculoskeletal issues (back and neck pain), Pre/Post ACL, pre-hab and post rehab for hip replacements, meniscus repair and rotator cuff surgery, surgical prevention (conservative options to surgery), pre-osteoarthritis, all types of fractures, sprains and strains related to sports injuries, workers compensation injuries, post concussive syndrome, vertigo/dizziness/BPVV, tendonitis

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